Shipping + Returns

Shipping & Return: We offer free shipping to the European Union, Switzerland, Norway. Free shipping to Canada, USA, Japan, Australia and New Zealand on orders over € 100. For shipping to other countries, please contact us for a quote. 

Our collection is available at Design Classique in Jels, Denmark. Want to try some of our rugs in your space? If you are local to Schleswig-Holstein or Hamburg or living in Denmark, contact Kerim to schedule a home consultation.

If for some reasons you are not satisfied with your purchase, we are happy to accept returns within 14 days, return shipping costs are the responsibility of the buyer. The item must be returned in it’s original condition and a full reward will be issued.


Instructions on withdrawal 

Right of withdrawal 

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods. 

To exercise the right of withdrawal, you must inform us (HeartRug, Kerim Kerimi, Pinnasberg 39, 20359 Hamburg, +49 179 47 47 723, of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model withdrawal form, but it is not obligatory. 

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired. 


Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. 

You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.


Model withdrawal form 

(complete and return this form only if you wish to withdraw from the contract) 


To HeartRug

Kerim Kerimi

Pinnasberg 39

20359 Hamburg


- I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*), 

- Ordered on (*)/received on (*), 

- Name of consumer(s), 

- Address of consumer(s), 

- Signature of consumer(s) (only if this form is notified on paper), 

- Date 



(*) Delete as appropriate.